For Residents

Last Updated

February 2024

Mutual Exchange

View

Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Looking to exchange?

We work in partnership with one of the country’s leading mutual exchange services, HomeSwapper, to help you find a home that suits you better.

Visit the HomeSwapper website to register and start searching today.

What to do before you exchange:

·       You will need to find someone to exchange with

·       Before you can exchange homes, both you and the person you are swapping with need to complete our Mutual Exchange Form and send this to us

·       Please speak to your Neighbourhood Manager if you need any help in completing the form or want to find our more

·       We will notify all parties applying for an exchange of our decision within 42 days from when we receive the full application, including the correct supporting documentation

To exchange your home you must:

·      Be keeping to your tenancy conditions

·       Not have rent arrears equivalent to more than one month’s rent, unless there are exceptional circumstances. We may make it a condition of our approval that you clear any arrears by a specific date before the mutual exchange takes place

·       Meet any criteria for the type of home you’re exchanging into (for instance, an age restricted home, affordable rent homes)

·       Move to a home that’s a suitable size for your family. If you’re downsizing, you may under occupy by one bedroom in your new home

·       Rectify any repairs or alterations that you are responsible for

Other Relevant Documents

Annual Accounts 2024 -2025

Details of our financial performance, accounts and value for money, for the year ending 31 March 2025.

Open DocumentOpen Document

Equality, Diversity, and Inclusion Policy

This policy explains how we promote equality, value and diversity and make sure everyone feels included and respected at work.

Open DocumentOpen Document

ESG Report 2024- 2025

This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.

Open DocumentOpen Document

Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

Open DocumentOpen Document
Salvation Army Homes are keen to ensure all their services are accessible for all. Please use the tools below to adjust the website and if you need more assistance do call us.
Change Language
To translate this page into any language please use Google Translate
Site Translation
Listen To This Website
Use Text to Speech to listen to this website in one of 40 different languages
Listen To This Site
Increase Text Size
Use the AbilityNet website to set up your browser and device to meet your needs
Change Text Size
Staying Safe Online
If you are concerned about being seen on this website please use the button below to leave.
Leave This Page