For Residents

Last Updated

February 2024

Mutual Exchange

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Looking to exchange?

We work in partnership with one of the country’s leading mutual exchange services, HomeSwapper, to help you find a home that suits you better.

Visit the HomeSwapper website to register and start searching today.

What to do before you exchange:

·       You will need to find someone to exchange with

·       Before you can exchange homes, both you and the person you are swapping with need to complete our Mutual Exchange Form and send this to us

·       Please speak to your Neighbourhood Manager if you need any help in completing the form or want to find our more

·       We will notify all parties applying for an exchange of our decision within 42 days from when we receive the full application, including the correct supporting documentation

To exchange your home you must:

·      Be keeping to your tenancy conditions

·       Not have rent arrears equivalent to more than one month’s rent, unless there are exceptional circumstances. We may make it a condition of our approval that you clear any arrears by a specific date before the mutual exchange takes place

·       Meet any criteria for the type of home you’re exchanging into (for instance, an age restricted home, affordable rent homes)

·       Move to a home that’s a suitable size for your family. If you’re downsizing, you may under occupy by one bedroom in your new home

·       Rectify any repairs or alterations that you are responsible for

Other Relevant Documents

Equity, Diversity & Inclusion Strategy 2026-30

Our EDI Strategy provides a framework of inclusion and belonging, so everyone feels heard, respected and able to thrive.

Open DocumentOpen Document

LGBTQ+ Housing Pledge, by HouseProud and Stonewall Housing.

We are committed to building communities where people can thrive and know they are valued and respected as they are.

Open DocumentOpen Document

Risk Assessment Policy

This policy explains our responsibilities for identifying, assessing, and managing workplace risks, including carrying out risk assessments.

Open DocumentOpen Document

Compensation Policy

This policy explains the approach to providing remedies (putting things right) when mistakes or service failures occur.

Open DocumentOpen Document

Estate Management Policy

This policy explains how we look after our estates so they stay safe, clean and well-maintained, and how we work with residents to improve their neighbourhoods.

Open DocumentOpen Document

Allocations Policy

This policy explains how we allocate homes, ensures the process is fair and transparent, and outlines who is eligible to apply for housing.

Open DocumentOpen Document
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