Performance

See key data and statistics on our performance as an organisation

Tenant Satisfaction Measures

TSMs are used by the Regulator of Social Housing in England to assess how well landlords are doing in providing good quality homes and services.

Complaints Performance

How we listen to and respond to feedback about our services and what you can expect if you contact us with an issue.

Regulatory Judgement

Following a recent stability check by the Regulator of Social Housing, we are pleased to confirm that Salvation Army Homes has retained its G1 governance rating and V2 financial viability rating. Our consumer standard grading is C2.

Current Performance Figures
5.95
%

Total current arrears (Gross, All housing services)

Set against a 5% target

4.65
%

Total void loss (All housing services)

Set against a 2% target

71
%

Employee Satisfaction

Set against a 75% target

Salvation Army Homes are keen to ensure all their services are accessible for all. Please use the tools below to adjust the website and if you need more assistance do call us.
Change Language
To translate this page into any language please use Google Translate
Site Translation
Listen To This Website
Use Text to Speech to listen to this website in one of 40 different languages
Listen To This Site
Increase Text Size
Use the AbilityNet website to set up your browser and device to meet your needs
Change Text Size
Staying Safe Online
If you are concerned about being seen on this website please use the button below to leave.
Leave This Page