Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
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Our annual report to residents highlights our performance between April 2023 and March 2024
Open DocumentOpen DocumentThis policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen DocumentThis policy explains how we set rent levels for our homes and the things we need to take into account such as government rules and what is affordable for residents.
Open DocumentOpen DocumentThis policy explains how we manage asbestos in homes to keep residents safe. It informs residents what to do if worried.
Open DocumentOpen DocumentThis policy explains how we handle complaints and compliments, and how feedback is used to improve our services.
Open DocumentOpen Document
