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Residents

Everything you need as a resident of a Salvation Army Home
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Reports

Contact us with any feedback or concerns, please note that all subject access requests will be directed to our Data Protection Office who will acknowledge your request within 48 hours.

Make A Complaint
Report A Repair
Report Anti Social Behaviour
Report A Safeguarding Concern
Subject Access Request
Have Your Say

Quick Links

53 Week Financial Year 2024-2025

A leaflet describing how there are 53 Mondays in 2024/2025 and what this means for you.

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T4R Leaflet - A Brief Guide

We want to make sure our services are creative and positive environments, find out how you can get involved in T4R to add your voice.

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Annual Report 2022 - 2023

Our annual report to residents about our work in the last year.

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Transforming Lives Safely

As a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.

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HouseProud Pledge

We are committed to building communities where people can thrive and know they are valued and respected as they are.

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Rent & Service Charges

Our annual update to the rent and service charges with details on how we calculated the figures.

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Amy applied to the Cowan Fund to get financial help in setting up a stall to sell her artwork. Now she can create art allowing her to manage her health and sell the pieces, allowing her to become more financially stable.

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Get Involved With T4R

Members of the T4R (Together 4 Residents) panel play an important role in bringing about positive change to housing services. Join us to add your voice.
Find Out More
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Frequently Asked Questions

I am concerned about something in my property and I don't know who to talk to, what should I do first?

We would always suggest contacting Salvation Army Homes if you have a question about your home. For some residents that might mean talking to the team in the site office, for others it might be a call to the asset or neighbourhood manager. If in doubt, please contact us and we will help connect you to the right person.

What will happen if I am struggling to pay my rent this month?

The simple answer is talk to us quickly, please don't hide from the problem. Our team will be able to help. You can request a call back from the rent team here.

I would like to move house, how do I start the process?

The first thing you should read and complete is our Transfer Application Form, from there please submit to your housing officer and the conversation can develop from there.

I have a neighbour who is upsetting me/making me feel unsafe, how can I get help from Salvation Army Homes?

We have clear expectations of behaviour and an Anti Social Behaviour Policy that shows what you can report and what we will do to ensure you are safe in your home.

I cannot get in to the Residents' Portal, can someone help me?

If you need to access the Residents' Portal you can do so via our Portal page. You can also use his page to create an account if you have never used the service before. Any questions or concerns please Contact Us and we will do our best to help.

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