Contact us with any feedback or concerns.
Our annual report to residents highlights our performance between April 2024 and March 2025
Open DocumentOpen DocumentOur Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentOur Older Persons Strategy strengthens how we support residents to live safely and independently as needs change.
Open DocumentOpen DocumentWelcome to Salvation Army Homes. We have been providing safe homes for people for over 65 years and this remains our mission.
Open DocumentOpen DocumentThis report shows the progress we have made during the year on our environmental, social and governance goals. Read about our achievements and positive impacts.
Open DocumentOpen DocumentOur annual report to residents highlights our performance between April 2023 and March 2024
Open DocumentOpen DocumentThis policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.
Open DocumentOpen Document
Amy applied to the Cowan Fund to get financial help in setting up a stall to sell her artwork. Now she can create art allowing her to manage her health and sell the pieces, allowing her to become more financially stable.
We would always suggest contacting Salvation Army Homes if you have a question about your home. For some residents that might mean talking to the team in the site office, for others it might be a call to the asset or neighbourhood manager. If in doubt, please contact us and we will help connect you to the right person.
The simple answer is talk to us quickly, please don't hide from the problem. Our team will be able to help. You can request a call back from the rent team here.
The first thing you should read and complete is our Transfer Application Form, from there please submit to your housing officer and the conversation can develop from there.
We have clear expectations of behaviour and an Anti Social Behaviour Policy that shows what you can report and what we will do to ensure you are safe in your home.
If you need to access the Residents' Portal you can do so via our Portal page. You can also use this page to create an account if you have never used the service before. Any questions or concerns please Contact Us and we will do our best to help.
