Report Anti-Social Behaviour

To report any anti-social behaviour please use this link or Contact Us.

Anti-social behaviour is behaviour which has caused or is likely to cause harassment, alarm, distress or serious on-going nuisance or annoyance to people.

Below is a list of the types of acts that Salvation Army Homes may class as antisocial behaviour.

This list is not exhaustive, it is an example of the kind of behaviour that can be addressed through the Salvation Army Homes ASB policy.

EXAMPLES OF ANTI-SOCIAL BEHAVIOUR

• Noise **
• Using and selling illegal drugs
• Violence or threats of violence & criminal behaviour
• Intimidating gatherings of young people in public places
• Damage to property—including graffiti and vandalism
• Nuisance from vehicles—parking or abandonment
• Uncontrolled pets and animals
• Harassment—including racial and homophobic incidents **
• Bullying—Foyers, Supported Projects & Residential Centres **
• Domestic Violence **
• Carrying air weapons and imitation firearms in public areas
• Throwing fireworks in public areas
• Offensive drunkenness

We often get complaints about something that isn’t really anti-social, but is about a different style of living.

Examples of behaviour that may not automatically be anti-social includes:

• children playing
• boundary disputes
• general issues around day-to-day noise (washing machines, toilets flushing, vacuum cleaners etc)
• bonfires/BBQs
• people walking across wooden floors while wearing shoes
• cooking smells
• neighbours mowing their lawns

What you can expect from us?

Salvation Army Homes recognises the impact that anti-social behaviour has on its customers and aims to respond through a proactive approach. Cases will be recorded promptly and professionally and by using four key areas of activity: Prevention, Early Intervention, Support & Partnership Working & Enforcement its aim is to prevent and minimize the amount of anti-social behaviour that customers experience.

If the case does not involve threats, violence or serious harassment, we will suggest that the complainant talks to the person causing the problem about the anti – social behaviour explaining the effect it is having upon him / her. We will advise the complainant to do this in a polite and reasonable manner and only where they feel comfortable in doing so.

We will aim to take a swift course of action appropriate to the severity of a case taking into consideration the needs of the complainant and the circumstances of the perpetrator and strive to achieve a balance between prevention, early intervention, support and enforcement actions in order to provide long term solutions that are reasonable, proportionate and most likely to produce an effective solution. Initially we should look at prevention to try and resolve the issues with enforcement actions to be considered if the anti-social behaviour continues.

Below are examples only and not an exhaustive list:

Early intervention & Preventative action

• Verbal warnings
• Mediation ( subject to budgetary restrictions )
• Support referrals
• Good neighbour agreements
• Parenting Contracts
• ABCs
• We may arrange a visit, or for noise complaints arrange for noise monitoring equipment to be fitted in the complainant’s premises.

Enforcement

• Warning letter to alleged perpetrator
• Seek legal advice
• Tenancy Demotion
• Notice of Seeking Possession (NOSP) / Section 21
• Civil Injunction Orders
• County Court Possession Proceedings

We will close an anti-social behaviour case when:

• We believe we have resolved the problem or the problem has stopped
• We think that there is no case to investigate
• We believe the evidence does not warrant action
• The witness does not respond to us further to reporting an incident
• The issue involves a dispute between neighbours and evidence is not sufficient to demonstrate that one party is more at fault than the other.

If the complaint is not perceived to be Anti- Social behaviour, Salvation Army Homes will advise and signpost as necessary.

What we can expect from you?

Salvation Army Homes expects that all instances of Anti – Social behaviour is reported to in a timely manner.

We expect that you will get involved by:

• Providing regular reports of incidents
• Work with us to remedy the situation
• Reporting crime to the police in the first instance and provide us with reference numbers so that we can work with the police to remedy the situation.
  

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Salvation Army Homes are now users of the ‘ASB App’ a service used by more than 150 social housing landlord in the UK.

The ASB App

If you report ASB to us and we open a case to investigate, we’ll send you an invite to join the ASB App via the Appstore or via the www.asbapp.co.uk website. If you have a smartphone you can download the ASB App. This is a tool that enables you to collect and submit noise recordings, diary sheets, videos, and photographs for us to review.

Setting up the ASB App

When you report ASB to us, we will send you a link to allow you to register for the app. You’ll be prompted to register your ASB App account, and then you will be able to upload any evidence.

What happens next?

• Once we’ve received evidence, we will be in touch to discuss it and may agree an action plan. If the situation is ongoing, you will need to keep submitting evidence using the app.
• If we’ve asked you to submit evidence within an agreed timeframe and do not receive any evidence from you, we may be unable to investigate further. If this happens, we’ll let you know and deactivate your access to the app. You’ll need to restart the process with us to reinstate your access should the ASB continue.

ASB App user guide

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