Introducing Our New Resident Portal: Your Gateway to Salvation Army Homes

April 15, 2024

 
We are thrilled to announce the launch of our brand-new Resident Portal—a convenient digital hub designed to make your life easier and your living experience smoother than ever before. Say goodbye to paperwork and phone calls, and hello to seamless communication and effortless management of your housing needs.  
 
What can you do on the Resident Portal? Well, the possibilities are endless! Here are just a few highlights:  
 

1. Report Repairs: Noticed a leaky toilet or a flickering light? With just a few clicks, you can report repairs directly through the portal. No need to call the customer services centre or fill out forms—help is just a few taps away.  

 
2. Report an Issue: Have a concern or something on your mind? Whether it’s a noise complaint or a suggestion for improvement, you can easily report it through the portal. We value your feedback and strive to address your concerns promptly.  

 

3. Check Your Account Details: Keep track of your rent payments, and access important documents—all in one convenient location. With instant access to your account details, you can stay informed and up to date with your rent account.

 
Getting started is simple! Just visit www.salvationarmyhomes.org.uk/portal to register and create your account. Once logged in, you’ll have access to all the features and benefits of the Resident Portal. Plus, it’s available 24/7, so you can manage your housing needs on your own schedule.  

To register you will need your tenant reference number which can be found on your rent statement, your email address and phone number and date of birth.  

If you do not have your tenant reference number, you can contact the Customer Services Centre on 0800 970 6363 who will be able to help.
 
Join the digital revolution today and experience the convenience of our Resident Portal first hand.  Watch the introduction to the portal video here.
 
We can’t wait to see you online!

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Region
North East
North West
London & South East
Midlands
Devon & Cornwall
South West
East Anglia
Type Of Homes
General Needs
Supported Housing
Over 55's
Monthly inspections
Quarterly inspections
Annual inspections
Parking available
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