Salvation Army Homes takes its obligations under the UK General Data Protection Act (GDPR) 2018, and the Privacy and Electronic Communications Regulations (PECR) very seriously.
Our published Privacy Notices and Data Protection Policy inform individuals how we will collect, process and store personal data, and outlines the data rights of individuals.
If, for any reason, an individual is unhappy with how Salvation Army Homes has handled their personal data they have the right to complain. Examples of data protection complaints may be where an individual:
To initiate a formal complaint, contact the Data Protection Officer by email DPO@salvationarmyhomes.org.uk or in writing to:
Data Protection Officer
Salvation Army Homes
2 nd Floor
53-55 Victoria Square
Bolton
BL1 1RZ
The Information Commissioners Office (ICO) website offers some useful guidance on how to make a complaint here. We will acknowledge receipt of the complaint withing 5 working days.
We will only accept complaints from the individual, or the individual’s third-party representative (e.g. relative, friend, solicitor or advocate) if written consent from the individual is provided. Complaints from third parties will be dealt with on a case-by- case basis.
To protect personal data, we may ask to check the identity of the person making the complaint or ask for supporting information. Acceptable forms of identification from an individual include a copy of a passport or photo driving licence. If required, we will request this at the earliest opportunity.
Without undue delay, Salvation Army Homes will investigate the complaint. We may ask for clarification if we are unsure about the nature of the complaint. We are obligated to respond to a complaint within one month of receipt. If our response is likely to exceed one month we will keep the individual making the complaint updated on progress.
Once we have completed our investigations and review, we will send a reply to the complainant to let them know of the outcome. We will explain what we have done to resolve their data protection complaint, detail any actions taken and advise how we reached our conclusion.
If the complainant remains dissatisfied with the outcome, they have the right to refer the matter to the data protection supervisory authority in the UK, the Information Commissioner’s Office (ICO). This should be done within three months of the last contact with us.
Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF
The ICO will assign a case officer who will complete an independent review. The case officer will contact Salvation Army Homes and advise if we have met our data protection obligations or if we need to do more work to resolve the issue. Either way, Salvation Army Homes will review the ICO findings and use it in an anonymised way for learning and development purposes.
