Report

Last Updated

June 2025

Complaint and Service Improvement Report and Board Response June 2025

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

NHF Code of Governance 2020

This code from the National Housing Federation sets out standards for housing associations to achieve excellence in governance, accountability and resident-focused decision-making.

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Communication Strategy

Our Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.

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Rent & Service Charges

Our annual update to the rent and service charges with details on how we calculated the figures.

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Financial Regulations

Our Financial Regulations Strategy sets out the framework of rules and guidelines for managing our finances and fulfilling our financial responsibilities.

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Management of Asbestos Policy

This policy explains how we manage asbestos in homes to keep residents safe. It informs residents what to do if worried.

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ESG Report 2023- 2024

This report shows the progress we have made during the year on our environmental, social and governance goals. Read about our achievements and positive impacts.

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