Report

Last Updated

June 2025

Complaint and Service Improvement Report and Board Response June 2025

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Whistleblowing Policy

This policy explains how staff can safely report serious wrongdoing and be confident they are protected when they speak up in the public interest.

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Suggested Housing Referees

A form to capture a character reference from somebody who can vouch for you with regard to your suitability as a tenant.

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Communication Strategy

Our Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.

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Unauthorised Occupation Policy

This policy explains how we address unauthorised occupants in our homes and the steps we take to recover properties so they can be allocated to those in genuine need.

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