If you are looking to find information about your landlord, you will soon be able to do this quickly and easily through STAIRs.
What is STAIRs?
STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to enhance transparency for customers and residents of private sector social housing providers, such as Salvation Army Homes.
When will information be available?
STAIRs will be introduced in two phases:
Phase 1: Publication SchemeFrom October 2026 social landlords will be required to proactively publish information about the management of homes. This will include information on governance, decision making and spending.
We are busy collecting this information and will update this web page with information as it becomes available
Phase 2: Information RequestsFrom April 2027 tenants may request relevant information from their landlord about the management of their homes. This may include details of policies, plans and actions carried out in the management of social housing, and information captured and retained to support these activities.
More information is available on the government's website.
