Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen DocumentOur Value For Money Strategy explains how we makes the best use of money, skills, and resources to provide high-quality services and deliver the greatest benefit to residents.
Open DocumentOpen DocumentOur Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentThis policy explains the electrical safety checks we carry out to keep residents safe within their homes.
Open DocumentOpen DocumentThis policy explains how we prevent bribery, ensure honest conduct, and set clear rules so no one can offer or accept anything that unfairly influences decisions.
Open DocumentOpen Document
