Fire Safety policy

This policy explains more about service charges which residents pay to cover the cost of maintaining shared areas and services.

Salvation Army Homes recognises the impact that anti-social behaviour has on its customers and aims to respond through a proactive approach.

This policy explains how we allocate homes, ensures the process is fair and transparent, and outlines who is eligible to apply for housing.

Our Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.

This code from the National Housing Federation sets out standards appropriate for its members, including ethical behaviour, accountability, professionalism and integrity.

This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.