Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains the approach to providing remedies (putting things right) when mistakes or service failures occur.
Open DocumentOpen DocumentThis code from the National Housing Federation sets out standards for housing associations to achieve excellence in governance, accountability and resident-focused decision-making.
Open DocumentOpen DocumentWe are committed to building communities where people can thrive and know they are valued and respected as they are.
Open DocumentOpen DocumentThis policy explains how we handle complaints and compliments, and how feedback is used to improve our services.
Open DocumentOpen DocumentA form to be used when looking to transfer between Salvation Army Homes properties.
Open DocumentOpen Document
