Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains how, through early engagement and advice sharing, we support residents to maintain their tenancies.
Open DocumentOpen DocumentOur Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentThis policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen Document
