Estate Management Policy

This policy explains how we manage pets in our homes, when permission is required, and what owners must do to prevent nuisance, damage, or safety risks.

This policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.

This policy explains the electrical safety checks we carry out to keep residents safe within their homes.

Our annual report that monitors pay disparity in our organisation.

This policy explains how we handle repairs including what we fix, what residents must look after themselves, and how quickly different types of repairs will be completed.

This policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.