Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.
Open DocumentOpen DocumentA form to be used when looking to transfer between Salvation Army Homes properties.
Open DocumentOpen DocumentA copy of the survey used to gather Tenant Satisfaction Measures in 2025, helping us understand residents’ views and improve the quality of our services.
Open DocumentOpen DocumentThis policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.
Open DocumentOpen DocumentOur annual update to the rent and service charges with details on how we calculated the figures.
Open DocumentOpen Document
