For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Annual Accounts 2023 - 2024

Details of our financial performance, accounts and value for money, for the year ending 31 March 2024.

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Value for Money Strategy

Our Value For Money Strategy explains how we makes the best use of money, skills, and resources to provide high-quality services and deliver the greatest benefit to residents.

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Equality, Diversity, and Inclusion Policy

This policy explains how we promote equality, value and diversity and make sure everyone feels included and respected at work.

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Estate Management Policy

This policy explains how we look after our estates so they stay safe, clean and well-maintained, and how we work with residents to improve their neighbourhoods.

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Debt Management Policy

This policy explains how we manage rent debts by supporting residents to pay on time, offering support when needed and taking fair action only when necessary.

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