For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Decant Policy

This policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.

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Corporate Strategy - Pathway To Excellence

Our Corporate Strategy sets out how we deliver safe homes and transform lives by improving services, investing in existing homes, and expanding housing options for current and future residents.

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Fire Safety policy

This policy explains the fire safety checks we carry out to keep residents safe within their homes.

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NHF Code of Governance 2020

This code from the National Housing Federation sets out standards for housing associations to achieve excellence in governance, accountability and resident-focused decision-making.

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ESG Report 2024-25

This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.

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Modern Slavery and Human Trafficking Statement

We have a robust approach and zero tolerance policy towards slavery and human trafficking.

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