For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Asset Management Strategy

Our Asset Management Strategy focuses on keeping homes safe, compliant, and energy efficient, while improving resident experience and modernising and expanding our housing stock.

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NHF Code of Conduct 2026

This code from the National Housing Federation sets out standards appropriate for its members, including ethical behaviour, accountability, professionalism and integrity.

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ESG Report 2023-24

This report shows the progress we have made during the year on our environmental, social and governance goals. Read about our achievements and positive impacts.

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Service Charges Policy

This policy explains more about service charges which residents pay to cover the cost of maintaining shared areas and services.

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Annual Accounts 2023-24

Details of our financial performance, accounts and value for money, for the year ending 31 March 2024.

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Social Tenant Access to Information Requirements Policy

This policy explains how we meet the Social Tenant Access to Information Requirements (STAIRs), including how residents can access and request information about the management of their home.

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