Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentThis policy explains how we handle complaints and compliments, and how feedback is used to improve our services.
Open DocumentOpen DocumentThis policy explains how we look after our estates so they stay safe, clean and well-maintained, and how we work with residents to improve their neighbourhoods.
Open DocumentOpen DocumentOur annual report to residents highlights our performance between April 2024 and March 2025
Open DocumentOpen DocumentThis policy outlines how we provide aids and adaptations for residents with disabilities and explains the process for making decisions about these adjustments.
Open DocumentOpen Document
