For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Social Tenant Access to Information Requirements Policy

This policy explains how we meet the Social Tenant Access to Information Requirements (STAIRs), including how residents can access and request information about the management of their home.

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Annual Accounts 2022 - 2023

Details of our financial performance, accounts and value for money, for the year ending 31 March 2023.

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Safeguarding Policy

This policy explains how we protect children, young people, and adults at risk by ensuring concerns are reported quickly, staff understand safeguarding responsibilities, and consistent practices are followed across all services.

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Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

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LGBTQ+ Housing Pledge, by HouseProud and Stonewall Housing.

We are committed to building communities where people can thrive and know they are valued and respected as they are.

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