For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Occupancy Agreements Policy

This application explains the different types of occupancy agreements we use and how they work, so residents understand the rules, rights and responsibilities linked to their tenancy license.

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Complaints & Compliments Policy

This policy explains how we handle complaints and compliments, and how feedback is used to improve our services.

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Transforming Lives Safely

As a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.

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Transfer Application Form

A form to be used when looking to transfer between Salvation Army Homes properties.

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Equality, Diversity, and Inclusion Policy

This policy explains how we promote equality, value and diversity and make sure everyone feels included and respected at work.

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Allocations Policy

This policy explains how we allocate homes, ensures the process is fair and transparent, and outlines who is eligible to apply for housing.

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