For Residents

Last Updated

September 2024

Annual Report to Residents 2023 - 2024

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Allocations Policy

This policy explains how we allocate homes, ensures the process is fair and transparent, and outlines who is eligible to apply for housing.

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Annual Accounts 2023 - 2024

Key Document Summaries v0.1 Louise Coulson LCLC File Comments Catch up Editing Share : this file is shared There is nothing to redo. Paste Cut Copy Format Painter Arial 10 Wrap Text Merge & Centre General Conditional Formatting Format As Table Cell Styles Insert Delete Format AutoSum Clear Sort & Filter Find & Select Add-ins D7 Details of our financial performance, accounts and value for money, for the year ending 31 March 2024. Details of our financial performance, accounts and value for money, for the year ending 31 March 2024.

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Development and Growth Strategy

Our Development and Growth Strategy focuses on growing our homes sustainably and in the right place to meet rising housing needs.

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Rent & Service Charges

Our annual update to the rent and service charges with details on how we calculated the figures.

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Mutual Exchange Policy

This policy explains how residents can swap homes with another social housing tenant, outling the rules and the process from application to approval.

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Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

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