Complaints

We are committed to providing a high-quality service for our customers and working in an open and accountable way that builds trust and respect. We strive to deliver excellent services but know that sometimes things go wrong.

Every quarter we provide information on our website to give you some insight into how many complaints we have had, what they are about, how we have responded and what lessons have we learned from the feedback. We hope you find this useful.

We hope you find this overview useful. If you have any questions then please contact Chloe McDonald via complaints@saha.org.uk

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Many thanks to everyone who gave us feedback – learning from system failures and mistakes gives us an opportunity to improve our service.