Last Updated

December 2025

Agency Managed Services Complaints Procedure Residents Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Lift Operation and Lifting Equipment Policy

This policy explains the safety checks we carry out on lifts and lifting equipment to keep residents safe within their homes.

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Whistleblowing Policy

This policy explains how staff can safely report serious wrongdoing and be confident they are protected when they speak up in the public interest.

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Annual Accounts 2024 -2025

Details of our financial performance, accounts and value for money, for the year ending 31 March 2025.

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Development and Growth Strategy

Our Development and Growth Strategy focuses on growing our homes sustainably and in the right place to meet rising housing needs.

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Management of Asbestos Policy

This policy explains how we manage asbestos in homes to keep residents safe. It informs residents what to do if worried.

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Resident Handbook

Welcome to Salvation Army Homes. We have been providing safe homes for people for over 65 years and this remains our mission.

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