Our Summary of Approach and the TSM Survey Used

This policy explains how we address antisocial behaviour and hate incidents to keep residents safe and outlines the types of behaviour considered unacceptable.

This policy outlines how we provide aids and adaptations for residents with disabilities and explains the process for making decisions about these adjustments.

This policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.

This policy explains how we address unauthorised occupants in our homes and the steps we take to recover properties so they can be allocated to those in genuine need.