Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
See the survey used for our Tenant Satisfaction Measurements here.
View the TSM survey
TSM SurveyDetails of our financial performance, accounts and value for money, for the year ending 31 March 2023.
Open DocumentOpen DocumentThis policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.
Open DocumentOpen DocumentThis policy explains more about service charges which residents pay to cover the cost of maintaining shared areas and services.
Open DocumentOpen DocumentThis policy explains how we address unauthorised occupants in our homes and the steps we take to recover properties so they can be allocated to those in genuine need.
Open DocumentOpen DocumentThis policy explains how we manage rent debts by supporting residents to pay on time, offering support when needed and taking fair action only when necessary.
Open DocumentOpen Document
