For Residents

Last Updated

November 2021

Refuge Services


Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Salvation Army Homes refuge is a place of safety for women and children fleeing or at risk of domestic abuse and honour based violence. The service provides safe, temporary, emergency accommodation for a maximum of 6 months.

Experienced trained staff support women to gain and maintain the skills and confidence necessary to rebuild their lives and move on independently. The service has a dedicated children’s service. Staff liaise with other, external agencies if needed to enhance support.

Women/families often arrive in just the clothes they are wearing. They have to leave jobs, schools, family and friends behind them so that they are safe. We buy clothing store & supermarket gift cards out of donations when we can, to give to families when they arrive.

What is domestic abuse?

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening and violent behaviour which can take the form of psychological, emotional, financial, sexual, harassment & stalking and online or digital abuse. It can take some or all of these forms and the list is not exhaustive.

Commonly asked question:

Why doesn’t she just leave? – the answer is not straightforward. The victim has most likely endured years of abuse, and her confidence and self-esteem have been eroded over time. The victim will be afraid of the consequences – the perpetrator may have threatened to kill her/the children and/or other family members, how will she/he will survive financially? They may feel that staying is better for the child/children, and – where will they go?

Support services

National Domestic Violence Helpline number – 0808 2000 247

Karma Nirvana – Supporting victims of honour based abuse and forced marriage.


Women’s Aid

Domestic Abuse – Getting help during Coronavirus

NCVDA free, fast emergency injunction service to survivors of domestic abuse and violence regardless of their financial circumstances, race, gender or sexual orientation.

Advice for keeping safe:

Keep money/keys in a safe place

Keep a list of emergency numbers: police, relatives, friends, national helpline numbers

Keep copies of important documents i.e. passports, birth certificates, benefit letters (if applicable) bank statements etc.,

Plan a safe escape route

Report any injuries to your GP so that there is a record

Keep a record of all incidents (dates, times) and copies of abusive text messages/emails etc.,

(We realise some or all of the above may not be possible, depending on the level of abuse you are experiencing).

Other Relevant Documents

53 Week Financial Year 2024-2025

A leaflet describing how there are 53 Mondays in 2024/2025 and what this means for you.

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The Cowan Fund

Details on our personal development fund and how you can access it.

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T4R Leaflet - A Brief Guide

We want to make sure our services are creative and positive environments, find out how you can get involved in T4R to add your voice.

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Our whistleblowing policy for staff and workers disclosing about matters of concern.

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Rent & Service Charges

Our annual update to the rent and service charges with details on how we calculated the figures.

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Authority To Supply A Landlord Reference

A landlord reference for someone looking to become a Salvation Army Homes tenant.

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