Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Salvation Army Homes refuge is a place of safety for women and children fleeing or at risk of domestic abuse and honour based violence. The service provides safe, temporary, emergency accommodation for a maximum of 6 months.
Experienced trained staff support women to gain and maintain the skills and confidence necessary to rebuild their lives and move on independently. The service has a dedicated children’s service. Staff liaise with other, external agencies if needed to enhance support.
Women/families often arrive in just the clothes they are wearing. They have to leave jobs, schools, family and friends behind them so that they are safe. We buy clothing store & supermarket gift cards out of donations when we can, to give to families when they arrive.
What is domestic abuse?
Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening and violent behaviour which can take the form of psychological, emotional, financial, sexual, harassment & stalking and online or digital abuse. It can take some or all of these forms and the list is not exhaustive.
Commonly asked question:
Why doesn’t she just leave? – the answer is not straightforward. The victim has most likely endured years of abuse, and her confidence and self-esteem have been eroded over time. The victim will be afraid of the consequences – the perpetrator may have threatened to kill her/the children and/or other family members, how will she/he will survive financially? They may feel that staying is better for the child/children, and – where will they go?
National Domestic Violence Helpline number – 0808 2000 247
Karma Nirvana – Supporting victims of honour based abuse and forced marriage.
NCVD – A free, fast emergency injunction service to survivors of domestic abuse and violence regardless of their financial circumstances, race, gender or sexual orientation.
Advice for keeping safe:
Keep money/keys in a safe place
Keep a list of emergency numbers: police, relatives, friends, national helpline numbers
Keep copies of important documents i.e. passports, birth certificates, benefit letters (if applicable) bank statements etc.,
Plan a safe escape route
Report any injuries to your GP so that there is a record
Keep a record of all incidents (dates, times) and copies of abusive text messages/emails etc.,
(We realise some or all of the above may not be possible, depending on the level of abuse you are experiencing).
Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentOur Asset Management Strategy focuses on keeping homes safe, compliant, and energy efficient, while improving resident experience and modernising and expanding our housing stock.
Open DocumentOpen DocumentThis policy explains how we promote equality, value and diversity and make sure everyone feels included and respected at work.
Open DocumentOpen DocumentThis policy explains how we manage asbestos in homes to keep residents safe. It informs residents what to do if worried.
Open DocumentOpen DocumentThis policy explains how we prevent bribery, ensure honest conduct, and set clear rules so no one can offer or accept anything that unfairly influences decisions.
Open DocumentOpen DocumentOur annual report that monitors pay disparity in our organisation.
Open DocumentOpen Document
