Policy

Last Updated

June 2024

Mutual Exchange Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Unauthorised Occupation Policy

This policy explains how we address unauthorised occupants in our homes and the steps we take to recover properties so they can be allocated to those in genuine need.

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Pet Policy

This policy explains how we manage pets in our homes, when permission is required, and what owners must do to prevent nuisance, damage, or safety risks.

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Transfer Application Form

A form to be used when looking to transfer between Salvation Army Homes properties.

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Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

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