Policy

Last Updated

June 2024

Mutual Exchange Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Repairs Policy

This policy explains how we handle repairs including what we fix, what residents must look after themselves, and how quickly different types of repairs will be completed.

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Transforming Lives Safely

As a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.

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2025 TSM Survey

A copy of the survey used to gather Tenant Satisfaction Measures in 2025, helping us understand residents’ views and improve the quality of our services.

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Resident Handbook

Welcome to Salvation Army Homes. We have been providing safe homes for people for over 65 years and this remains our mission.

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Rent Setting Policy

This policy explains how we set rent levels for our homes and the things we need to take into account such as government rules and what is affordable for residents.

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