Policy

Last Updated

June 2024

Mutual Exchange Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

ESG Report 2024-25

This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.

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Customer Insight and Engagement Policy

This policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.

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Decant Policy

This policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.

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Supported Housing Strategy 2030

Our Supported Housing Strategy outlines our ambition to be a leading provider of supported housing solutions as a direct provider of services and as a partner of choice with our parent company and for other agencies who have shared values and objectives which in turn, provides us with the opportunity to transform more lives.

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Social Tenant Access to Information Requirements Policy

This policy explains how we meet the Social Tenant Access to Information Requirements (STAIRs), including how residents can access and request information about the management of their home.

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