Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Our Older Persons Strategy strengthens how we support residents to live safely and independently as needs change.
Open DocumentOpen DocumentThis policy explains how we address unauthorised occupants in our homes and the steps we take to recover properties so they can be allocated to those in genuine need.
Open DocumentOpen DocumentOur Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentOur EDI Strategy provides a framework of inclusion and belonging, so everyone feels heard, respected and able to thrive.
Open DocumentOpen DocumentThis policy explains how we prevent, investigate and act on tenancy fraud so our homes are only occupied by people who are legally entitled to live in them.
Open DocumentOpen Document
