Last Updated

June 2025

Complaint and Service Improvement Report - 2024-25

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

The Complaints Performance and Service Improvement Report comes in two parts, a Self-Assessment against the new Housing Ombudsman Complaint Handling Code 2024 and this report.

Other Relevant Documents

Annual Accounts 2022 - 2023

Details of our financial performance during the 2022 - 2023 year.

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