Last Updated

June 2025

Complaint and Service Improvement Report - 2024-25

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

The Complaints Performance and Service Improvement Report comes in two parts, a Self-Assessment against the new Housing Ombudsman Complaint Handling Code 2024 and this report.

Other Relevant Documents

Resident Handbook

Welcome to Salvation Army homes. We have been providing safe homes for people for over 65 years and this remains our mission.

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53 Week Financial Year 2024-2025

A leaflet describing how there are 53 Mondays in 2024/2025 and what this means for you.

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Disability Confident

Find out more about how we strive to be an inclusive employer along with the support and assistance that is available to you.

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Complaints & Compliments Policy

Our policy for listening and responding to feedback given by those who use our services.

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