Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Welcome to Salvation Army homes. We have been providing safe homes for people for over 65 years and this remains our mission.
You will hopefully find answers to many frequently asked questions in this Residents’ Handbook, which has been written and designed to help ensure residents get the most out of living in a Salvation Army Homes property.
We love receiving feedback, good or bad, as we are keen to learn and improve. So, please let us know what you think so we can continue to provide the best possible service.
This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.
Open DocumentOpen DocumentOur Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.
Open DocumentOpen DocumentThis application explains the different types of occupancy agreements we use and how they work, so residents understand the rules, rights and responsibilities linked to their tenancy license.
Open DocumentOpen DocumentThis code from the National Housing Federation sets out standards appropriate for its members, including ethical behaviour, accountability, professionalism and integrity.
Open DocumentOpen DocumentThis policy explains the checks and controls we have in place for our water systems to keep residents safe within their homes.
Open DocumentOpen DocumentThis policy explains how we handle complaints and compliments, and how feedback is used to improve our services.
Open DocumentOpen Document
