For Residents

Last Updated

October 2025

Repairs Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Development and Growth Strategy

Our Development and Growth Strategy focuses on growing our homes sustainably and in the right place to meet rising housing needs.

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Damp & Mould

This policy explains how we keep homes safe from damp and mould. It outlines how we investigate and fix problems, and how we support residents through the process.

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Complaints & Compliments Policy

This policy explains how we handle complaints and compliments, and how feedback is used to improve our services.

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Equality, Diversity, and Inclusion Policy

This policy explains how we promote equality, value and diversity and make sure everyone feels included and respected at work.

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