Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains the checks and controls we have in place for our water systems to keep residents safe within their homes.
Open DocumentOpen DocumentThis policy explains how, through early engagement and advice sharing, we support residents to maintain their tenancies.
Open DocumentOpen DocumentThis policy explains how we keep homes safe from damp and mould. It outlines how we investigate and fix problems, and how we support residents through the process.
Open DocumentOpen DocumentThis policy explains the steps we take if we need to decant (move) residents to another property to carry out repairs.
Open DocumentOpen DocumentThis policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen Document
