Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains the checks and controls we have in place for our water systems to keep residents safe within their homes.
Open DocumentOpen DocumentThis policy explains the approach to providing remedies (putting things right) when mistakes or service failures occur.
Open DocumentOpen DocumentA copy of the survey used to gather Tenant Satisfaction Measures in 2025, helping us understand residents’ views and improve the quality of our services.
Open DocumentOpen DocumentThis policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.
Open DocumentOpen DocumentThis policy explains how we address antisocial behaviour and hate incidents to keep residents safe and outlines the types of behaviour considered unacceptable.
Open DocumentOpen DocumentOur Value For Money Strategy explains how we makes the best use of money, skills, and resources to provide high-quality services and deliver the greatest benefit to residents.
Open DocumentOpen Document
