Policy

Last Updated

March 2026

Complaints & Compliments Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Communication Strategy

Our Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.

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Older Persons Strategy 2030

Our Older Persons Strategy strengthens how we support residents to live safely and independently as needs change.

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ESG Report 2023- 2024

This report shows the progress we have made during the year on our environmental, social and governance goals. Read about our achievements and positive impacts.

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LGBTQ+ Housing Pledge, by HouseProud and Stonewall Housing.

We are committed to building communities where people can thrive and know they are valued and respected as they are.

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