Policy

Last Updated

June 2024

Complaints & Compliments Policy

View

Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Communication Strategy

Our Communication Strategy promotes clear, consistent communication so residents, partners, and colleagues understand expectations, stay informed, and engage effectively with our services and decisions.

Open DocumentOpen Document

Equity, Diversity & Inclusion Strategy 2026-30

Our EDI Strategy provides a framework of inclusion and belonging, so everyone feels heard, respected and able to thrive.

Open DocumentOpen Document

Corporate Strategy - Pathway To Excellence

Our Corporate Strategy sets out how we deliver safe homes and transform lives by improving services, investing in existing homes, and expanding housing options for current and future residents.

Open DocumentOpen Document

Management of Asbestos Policy

This policy explains how we manage asbestos in homes to keep residents safe. It informs residents what to do if worried.

Open DocumentOpen Document

Anti-Social Behaviour and Hate Incident Policy

This policy explains how we address antisocial behaviour and hate incidents to keep residents safe and outlines the types of behaviour considered unacceptable.

Open DocumentOpen Document
Salvation Army Homes are keen to ensure all their services are accessible for all. Please use the tools below to adjust the website and if you need more assistance do call us.
Change Language
To translate this page into any language please use Google Translate
Site Translation
Listen To This Website
Use Text to Speech to listen to this website in one of 40 different languages
Listen To This Site
Increase Text Size
Use the AbilityNet website to set up your browser and device to meet your needs
Change Text Size
Staying Safe Online
If you are concerned about being seen on this website please use the button below to leave.
Leave This Page