Policy

Last Updated

June 2024

Complaints & Compliments Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

2024 TSM Survery

A copy of the survey we used to collect our Tenant Satisfaction Measures in 2024

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Annual Report 2022 - 2023

Our annual report to residents about our work in the last year.

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Equality & Diversity Strategy

Our EDI Strategy provides a framework, and outlines the commitments we are making over the next three years.

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Resident Support Fund

Details on our fund to support residents for one-off or emergency purchases.

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