For Residents

Last Updated

April 2024

Resident portal user guide

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

A step by step guide to getting started on our resident's portal

Other Relevant Documents

Annual Report to Residents 2023 - 2024

Our annual report to residents highlights our performance between April 2023 and March 2024

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Report Anti-Social Behaviour

Salvation Army Homes recognises the impact that anti-social behaviour has on its customers and aims to respond through a proactive approach.

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Suggested Housing Referees

A form to capture a character reference from somebody who can vouch for you with regard to your suitability as a tenant.

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Debt Management Policy

This policy explains how we manage rent debts by supporting residents to pay on time, offering support when needed and taking fair action only when necessary.

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Estate Management Policy

This policy explains how we look after our estates so they stay safe, clean and well-maintained, and how we work with residents to improve their neighbourhoods.

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