Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains how we listen to residents and involve them in improving services through shared feedback and taking part in engagement activities.
Open DocumentOpen DocumentThis application explains the different types of occupancy agreements we use and how they work, so residents understand the rules, rights and responsibilities linked to their tenancy license.
Open DocumentOpen DocumentA copy of the survey used to gather Tenant Satisfaction Measures in 2025, helping us understand residents’ views and improve the quality of our services.
Open DocumentOpen DocumentOur annual update to the rent and service charges with details on how we calculated the figures.
Open DocumentOpen DocumentWe have a robust approach and zero tolerance policy towards slavery and human trafficking.
Open DocumentOpen DocumentThis policy explains how we address antisocial behaviour and hate incidents to keep residents safe and outlines the types of behaviour considered unacceptable.
Open DocumentOpen Document
