Electrical Safety

Looking after electrical safety in your home

We want to support you in keeping your home safe. One way we do this is by sharing simple information about electrical safety and how to reduce any risks.

Your electrical safety check (EICR)

From time to time, we carry out an electrical safety check in your home. This is called an Electrical Installation Condition Report (EICR).

During this check, we look at your wiring, sockets, switches and fuse board to make sure everything is safe and working as it should. It also helps us identify any early signs of damage or issues so they can be put right before they become a risk.

Why we carry out these checks

We understand that having someone visit your home may feel uncomfortable. We want to reassure you that these checks are carried out to help keep you, your household and your home safe.

These checks are also a legal requirement. As part of your tenancy agreement, we do need to complete them. If arranging access is difficult, please let us know—we will always try to work with you and find a suitable solution.

Arranging your appointment

If your home is due for a check, we will contact you by phone to agree a convenient appointment time.

After this, you will receive confirmation by post. If your plans change, you can contact us to rearrange using the details in your letter.

You do not need to take any action unless we contact you.

What will happen during the visit

When we visit, a qualified inspector will:

• Check that your electrical system is safe to use
• Test wiring throughout your home
• Inspect sockets, switches and fittings
• Check your fuse board (consumer unit)
• Check safety connections related to gas and water
• Carry out any essential repairs where possible

The visit usually takes between one and two hours. Your electricity may need to be turned off for a short time, and the inspector will explain this to you.

Getting ready for your visit

If you feel able to, you can help by:

• Making sure sockets and switches can be easily accessed
• Being prepared for a short power interruption
• Ensuring someone aged 18 or over is present

If you have any concerns, needs, or circumstances that may affect the visit, please let us know in advance. We will do our best to support you and make the process as comfortable as possible.

Keeping your home electrically safe

There are simple things you can do to help keep your home safe:

• Avoid overloading sockets
• Inspect your electrical equipment and fittings to ensure they are in good condition e.g. plugs not cracked, cable is secure in the plug
• Let us know about any faults or damage as soon as possible
• Try to limit the use of extension leads
• Check cables and chargers regularly
• Buy electrical items from trusted retailers
• Register appliances for safety updates

Contact and support

If you have any questions or would like to talk about your appointment, please contact us.

We are here to support you and will make sure your enquiry is passed on to the right team.

What we do:

To find out about the safety checks we do to keep residents safe within their homes, please view our Electrical Safety Policy

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