Your safety matters
We want you to feel safe and supported in your home. Fires can happen quickly and may feel frightening or overwhelming. This guidance is here to help you feel more prepared and confident about what to do to stay safe.
How we support you
We take steps to help reduce risk and protect you:
- We regularly assess fire safety risks in buildings and shared spaces and address any concerns as quickly as possible.
- We install and check smoke alarms in homes. If you do not have a working smoke alarm, you can contact us and we will arrange this for you.
- Fire detection systems in buildings are maintained in line with legal requirements.
- Clear emergency exit signage is provided where needed to help guide you to safety.
- We will provide important fire safety information to you, including how to report a fire and the evacuation strategy for the building.
We want to make sure you have the information you need
It is important that you know what to do if there is a fire and how you can remain safe – please ensure you are aware of the fire evacuation strategy for your home and let us know if you would like this information to be communicated again.
Simple steps to help keep yourself safe
You don’t have to do everything at once—small steps can make a big difference.
Check your smoke alarm:
- Test your alarm weekly if you can.
- If it doesn’t work, changing the batteries may help.
- If you’re unsure or need support, you can contact us
Take care when cooking:
- Try to stay nearby while cooking when possible.
- Keep items like cloths or paper away from heat.
- Turning appliances off after use can reduce risk
Smoking safely:
- Use a non-flammable ashtray (glass, metal or ceramic).
- Make sure cigarettes are fully out before disposing.
- Avoid smoking in bed, especially if tired.
Keep shared spaces clear:
- Clear walkways help everyone leave safely if needed.
- Avoid leaving items in communal areas.
Look after electrical safety:
- Turn off appliances at night where possible.
- Watch for warning signs like heat, burning smells or damaged wires.
- If something doesn’t feel right, contact us—we’re here to help
Fire door safety:
- Keep fire doors free from obstructions - keep fire doors shut when not in use as a fire door only works when it is closed.
- Fire doors should close fully on their own. Please do not adjust or prevent the self-closing device from working.
- Report any fault or damage immediately.
A gentle bedtime safety routine
If it feels manageable, these small checks before bed can help reduce risk:
- Close internal doors to slow the spread of smoke.
- Turn off appliances that don’t need to stay on.
- Avoid running washing machines or dryers overnight.
- Avoid charging devices overnight where possible.
- Check cookers and heaters are switched off.
- Put out candles or incense safely.
- Make sure exits are clear and keys are easy to find.
If a fire happens and you cannot leave:
If leaving safely isn’t possible, focus on staying as safe as you can:
- Move everyone to one room, ideally with a window.
- Take a phone if you can.
- Block gaps around the door with towels or clothing to keep smoke out.
- Open the window and call for help.
- Stay where you can get fresh air and be seen.
You are not alone:
It’s completely normal to feel unsure or worried about fire safety. If you have any concerns, questions, or need support putting any of this in place, please contact us. We’re here to help you in a way that feels manageable and supportive.
What we do:
Find out more about our responsibilities in our Fire Safety Policy.
