Report

Last Updated

July 2026

Complaint Handling Code Self Assessment 2025- 2026

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Domestic Abuse Policy

This policy explains how we support people experiencing domestic abuse and respond to keep them safe, outlining available support, how concerns are handled, and our commitment to a safe, confidential service.

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Annual Report to Residents 2024 - 2025

Our annual report to residents highlights our performance between April 2024 and March 2025

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Water Hygiene policy

This policy explains the checks and controls we have in place for our water systems to keep residents safe within their homes.

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Gas Safety Policy

This policy explains how we keep home safe by carrying out regular gas safety checks and fixing any problems quickly.

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Damp & Mould

This policy explains how we keep homes safe from damp and mould. It outlines how we investigate and fix problems, and how we support residents through the process.

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