Report

Last Updated

July 2026

Complaint Handling Code Self Assessment 2025-26

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

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Whistleblowing Policy

This policy explains how staff can safely report serious wrongdoing and be confident they are protected when they speak up in the public interest.

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Annual Accounts 2022-23

Details of our financial performance, accounts and value for money, for the year ending 31 March 2023.

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ESG Report 2025-26

This report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.

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