Policy

Last Updated

June 2024

Decant Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Annual Report to Residents 2023 - 2024

Our annual report to residents highlights our performance between April 2023 and March 2024

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Complaints and Compliments Policy

This policy explains how we handle complaints and compliments, and how feedback is used to improve our services.

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Social Tenant Access to Information Requirements Policy

This policy explains how we meet the Social Tenant Access to Information Requirements (STAIRs), including how residents can access and request information about the management of their home.

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LGBTQ+ Housing Pledge, by HouseProud and Stonewall Housing.

We are committed to building communities where people can thrive and know they are valued and respected as they are.

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Safeguarding Policy

This policy explains how we protect children, young people, and adults at risk by ensuring concerns are reported quickly, staff understand safeguarding responsibilities, and consistent practices are followed across all services.

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