Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This code from the National Housing Federation sets out standards appropriate for its members, including ethical behaviour, accountability, professionalism and integrity.
Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentAs a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.
Open DocumentOpen DocumentSalvation Army Homes recognises the impact that anti-social behaviour has on its customers and aims to respond through a proactive approach.
Open DocumentOpen DocumentOur Corporate Strategy sets out how we deliver safe homes and transform lives by improving services, investing in existing homes, and expanding housing options for current and future residents.
Open DocumentOpen DocumentThis code from the National Housing Federation sets out standards for housing associations to achieve excellence in governance, accountability and resident-focused decision-making.
Open DocumentOpen Document
