Policy

Last Updated

March 2024

Occupancy Agreements Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Suggested Housing Referees

A form to capture a character reference from somebody who can vouch for you with regard to your suitability as a tenant.

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Unacceptable Behaviour Policy

This policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.

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Customer Services Strategy 2030

Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.

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Authority To Supply A Landlord Reference

A landlord reference for someone applying to become a Salvation Army Homes tenant.

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Gas Safety Policy

This policy explains how we keep home safe by carrying out regular gas safety checks and fixing any problems quickly.

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Privacy Notice

Our policy on the use of your personal information.

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