Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy explains how we handle repairs including what we fix, what residents must look after themselves, and how quickly different types of repairs will be completed.
Open DocumentOpen DocumentA form to capture a character reference from somebody who can vouch for you with regard to your suitability as a tenant.
Open DocumentOpen DocumentThis policy explains how we prevent, investigate and act on tenancy fraud so our homes are only occupied by people who are legally entitled to live in them.
Open DocumentOpen DocumentOur annual report to residents highlights our performance between April 2024 and March 2025
Open DocumentOpen DocumentThis policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen Document
