Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
This policy outlines how we provide aids and adaptations for residents with disabilities and explains the process for making decisions about these adjustments.
Open DocumentOpen DocumentThis policy explains how we keep homes safe from damp and mould. It outlines how we investigate and fix problems, and how we support residents through the process.
Open DocumentOpen DocumentA copy of the survey used to gather Tenant Satisfaction Measures in 2025, helping us understand residents’ views and improve the quality of our services.
Open DocumentOpen DocumentThis policy explains how we manage aggressive, abusive, or unreasonable behaviour, and the steps we take to protect staff and residents while ensuring services remain fair and accessible.
Open DocumentOpen DocumentThis policy explains how we handle complaints and compliments, and how feedback is used to improve our services.
Open DocumentOpen Document
