Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Our Customer Services Strategy focuses on how we listen, respond and involve residents so interactions feel clear, supportive and respectful.
Open DocumentOpen DocumentThis policy explains how we support people experiencing domestic abuse and respond to keep them safe, outlining available support, how concerns are handled, and our commitment to a safe, confidential service.
Open DocumentOpen DocumentThis policy explains the fire safety checks we carry out to keep residents safe within their homes.
Open DocumentOpen DocumentThis report shows the progress we have made during the year on our environmental, social and governance goals. Discover how we are making a positive difference.
Open DocumentOpen DocumentThis policy outlines how we provide aids and adaptations for residents with disabilities and explains the process for making decisions about these adjustments.
Open DocumentOpen Document
