Report

Last Updated

March 2024

T4R Scrutiny Report - Customer Service

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Rent Setting Policy

This policy explains how we set rent levels for our homes and the things we need to take into account such as government rules and what is affordable for residents.

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Fire Safety policy

This policy explains the fire safety checks we carry out to keep residents safe within their homes.

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Tenancy Fraud Policy

This policy explains how we prevent, investigate and act on tenancy fraud so our homes are only occupied by people who are legally entitled to live in them.

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Repairs Policy

This policy explains how we handle repairs including what we fix, what residents must look after themselves, and how quickly different types of repairs will be completed.

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