Policy

Last Updated

January 2022

Service Charge Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

This policy explains more about service charges which residents pay to cover the cost of maintaining shared areas and services.

Other Relevant Documents

Report Anti-Social Behaviour

Salvation Army Homes recognises the impact that anti-social behaviour has on its customers and aims to respond through a proactive approach.

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Lift Operation and Lifting Equipment Policy

This policy explains the safety checks we carry out on lifts and lifting equipment to keep residents safe within their homes.

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Whistleblowing Policy

This policy explains how staff can safely report serious wrongdoing and be confident they are protected when they speak up in the public interest.

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Resident Handbook

Welcome to Salvation Army Homes. We have been providing safe homes for people for over 65 years and this remains our mission.

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Domestic Abuse Policy

This policy explains how we support people experiencing domestic abuse and respond to keep them safe, outlining available support, how concerns are handled, and our commitment to a safe, confidential service.

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